101 | Why A Customer Journey Map Is Essential for Serving with Excellence

Hey Friend,

In this episode, we’re diving into something that will transform how you show up for your clients—Customer Journey Mapping!

Think of it like Google Maps but for your business. It helps you see exactly where your customers are coming from, what roadblocks they hit, and how you can make their experience smooth and stress-free. We’ll break down:

• What a Customer Journey Map is (and Why it’s a Game-changer)
• The 3 key components you need to map out (Customer Persona, Journey Stages, and Touchpoints)
• How to spot and fix friction points so your clients keep coming back for more
• Actionable steps to start mapping your customer journey today!

By the end of this episode, you’ll have a clear plan to serve your clients better, create a seamless experience, and make your business stand out. Grab your notebook (or open Miro if you’re fancy), and let’s get to work!

🎧 Tune in now!

.

---

Next Steps

Apply for the "Launch in 30 Days" mentorship coaching program to help you achieve one business goal in 30 days. Only 12 spots are available!

Visit launchinthirtydays.com to apply now.